Whether your company is trying to meet rising customer expectations, increase business agility, or empower your remote workforce, cloud-based contact center solutions deliver. Contact Center as a Service (CCaaS) is a significant step-up from legacy on-premise contact center solutions. How does it work? CCaaS provides the essential capabilities required to route inbound customer interactions to the appropriate call center agent using software hosted in the cloud! It empowers agents – putting all customer data at their fingertips – and improves the customer experience without the hassle and expense of managing contact center software on-site. Shifting to a subscription-based model frees up money in your CAPEX budget and allows your IT team to focus on other priorities.
So, what’s the best way to move forward? By choosing the right CCaaS partner and the right solution. NICE inContact is that partner! Customers and leading industry analysts widely recognize the company as the cloud leader in CCaaS solutions. Gartner has named NICE inContact as a Leader in the 2020 Magic Quadrant for CCaaS, a leadership position held every year since this Magic Quadrant’s publication started six years ago.
The company’s CXone CCaaS offering is an enterprise-grade cloud contact center platform based on modern architecture and technologies. The cloud-based CXone solution provides the essential capabilities required to route inbound customer interactions to the appropriate call center agent, even if those agents are remote. The solution also makes it possible for companies to give customers the option to use any of their preferred channels to communicate. What else does NICE inContact’s cloud-based platform bring to the table?
The CXone platform is also highly secure and scalable, backed by an expert team who delivers continuous updates and quick new-customer deployments. NICE inContact also guarantees an industry-best 99.99% availability and offers easy customization through APIs to meet customers’ specific needs. For those looking to keep agents working safely from home, NICE inContact has a CXone@home option, allowing organizations to use the enterprise-grade CXone cloud contact center platform in work-from-home environments.
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