To Teams or Not to Teams? That’s a Good Question!

To Teams or Not to Teams? That’s a Good Question!

Posted on: December 16, 2020

If you’re trying to take a breath from the whirlwind of 2020, you’re not alone. Companies are doing everything possible to regroup and enact strategic action plans to make a difference for the coming year. For many organizations, that means shifting to new communication and collaboration tools that support secure and productive remote working. For this reason, many companies are considering Microsoft Teams, part of the Office 365 suite of services. But Microsoft Teams isn’t a magic pill either – it’s merely a piece of a much larger conversation. Let’s take a look.

Taking a strategic approach

The rush to beef up remote collaboration during 2020 resulted in several business leaders jumping on the Teams bandwagon – and for a good reason. MS Teams chat and collaboration platform serves as a central hub for remote workers. It also integrates seamlessly into the other Microsoft services and applications like Word, Excel, and Sharepoint. While many in the industry see Teams as a viable UCaaS solution, telephony – including voice and video calling – is the foundation of nearly all business communications. That means that navigating all of these calling options is no picnic. Pricing structures for Teams can be quite daunting for business leaders, and the backend support needed to get systems connected is no walk in the park either.

UCaaS integration for a more comprehensive solution

The voice element of MS Teams is where UCaaS integration shines. UCaaS providers – RingCentral, Vonage, Cisco Webex, and 8×8, to name a few – have already developed powerful integrations for Teams that provide robust, enterprise-grade communications for users. What are some of the benefits of integrating comprehensive voice and video solutions with MS Teams, Vonage, 8X8, Cisco Webex, Slack, or other platforms? Let’s take a look at a couple of options.

What are the pros of integrating MS Teams and Vonage?

Companies can unlock Microsoft Teams’ full potential, which many companies are probably already using, with Vonage’s direct routing. This integration allows for any time, anywhere collaboration to increase work flexibility and productivity. By connecting Teams and Vonage, users can be more collaborative and productive. Direct Routing with Vonage for Microsoft Teams brings together messaging and voice capabilities into a single application. What’s the result? A real-time and immersive employee experience.

What about Business Intelligence (BI) capabilities?

Using Direct Routing with Microsoft Teams and 8X8 enables users to make and receive global calls from the native Teams dialer. Making this integration possible requires connecting to the organization’s Microsoft 365 environment and selecting users to add. Once connected, administrators can manage the integration by linking Teams users to 8×8 voice services from the same admin portal.

The integration between the systems also makes it possible for 8×8 Voice for Microsoft Teams to connect to popular business apps and CRM tools such as Salesforce. Not only that, companies can get access to business intelligence insights using the 8×8 analytics suite. Reports show real-time data and include speech analytics capabilities, which provides visibility into Teams and non-Teams phone calls. Having insight into what’s said during calls reveals critical trends, call patterns, and customer sentiments.

Don’t get overwhelmed – find the right partner for 2021

If all of these considerations regarding cloud telephony solutions for Microsoft Teams have your head spinning, don’t worry. Or perhaps you already have Teams in place, and you want to enhance your communications options for mobile and in-office workers with integrations? Let us help! At Light Networks, we have a team of highly skilled engineers and consultants who help customers find, integrate, and deploy the optimal communications solution for their business. If you work with us, we’ll listen and identify your business challenges and begin architecting an option that meets your end-users immediate needs and aligns with your organization’s long-term goals. We’ve got your back! Let’s do this!

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