solutions – Light Networks

Outsource the Hassle, Not the Control

Posted on: March 18, 2021

The customer experience (CX) is critical for virtually every business. Contact centers play an enormous…

Process This – Outsourcing Will Change The Way Your Business Succeeds

Posted on: March 11, 2021

What is Business Process Outsourcing (BPO)? If you are new to BPO, it is an…

What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think

Posted on: February 18, 2021

When you begin to learn about chemistry in school, you start to hear about famous…

To Teams or Not to Teams? That’s a Good Question!

Posted on: December 16, 2020

If you're trying to take a breath from the whirlwind of 2020, you're not alone.…

Become a Virtual Meeting Jedi Master in Less Than 3 Minutes

Posted on: November 12, 2020

For those that aren't Star Wars nerds - if you Google 'how to become a…

Do You Miss Your White Board? We Have A Solution for You!

Posted on: October 14, 2020

Think back - way back thanks to COVID - to being in the office, grabbing…

Microsoft Teams is Here… sort of – Here’s What You Need to Know

Posted on: September 10, 2020

Standardizing on Office 365 across an organization is an excellent way to optimize ROI. However,…

It’s Not All Roses with Collaboration Software

Posted on: March 11, 2020

When it comes to team collaboration tools in the workplace, efficiency is the name of…

3 Ways Business is Using AI Technology to Improve Customer Service

Posted on: August 8, 2019

It was about 4 years ago that I got my first Alexa device. With it…

Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options

Posted on: July 9, 2019

SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches…

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