Tag: IT

Partner Spotlight – The Five9 Secrets to Giving Customers the Experiences They Expect

Posted on: April 15, 2021

Customers are more demanding than ever before. One bad experience with your brand could send…

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Process This – Outsourcing Will Change The Way Your Business Succeeds

Posted on: March 11, 2021

What is Business Process Outsourcing (BPO)? If you are new to BPO, it is an…

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It’s Not All Roses with Collaboration Software

Posted on: March 11, 2020

When it comes to team collaboration tools in the workplace, efficiency is the name of…

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The Future of Collaboration – What’s next?

Posted on: December 5, 2019

The past several years have seen an incredible evolution in the way businesses operate, including…

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Cloud Contact Center Challenges

Posted on: October 10, 2019

While the precise value of positive customer interaction may be difficult to quantify, most business…

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3 Ways Business is Using AI Technology to Improve Customer Service

Posted on: August 8, 2019

It was about 4 years ago that I got my first Alexa device.  With it…

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Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options

Posted on: July 9, 2019

SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches…

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