Tag: customer experience
Outsource the Hassle, Not the Control
Posted on: March 18, 2021
The customer experience (CX) is critical for virtually every business. Contact centers play an enormous…
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What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think
Posted on: February 18, 2021
When you begin to learn about chemistry in school, you start to hear about famous…
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What is CPaaS and What Does It Mean to Business?
Posted on: May 14, 2020
Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons.…
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Don’t Make Your Customers Repeat Themselves! The Art of Omnichannel Contact Center Solutions
Posted on: April 8, 2020
Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience.…
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3 Ways Business is Using AI Technology to Improve Customer Service
Posted on: August 8, 2019
It was about 4 years ago that I got my first Alexa device. With it…
Read MoreRecent Posts
- Partner Spotlight – The Five9 Secrets to Giving Customers the Experiences They Expect
- Mastering the Knowledge of Business – Expand the Intelligence of Your Call Centers
- Outsource the Hassle, Not the Control
- Process This – Outsourcing Will Change The Way Your Business Succeeds
- What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think
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