Tag: customer experience

Outsource the Hassle, Not the Control

Posted on: March 18, 2021

The customer experience (CX) is critical for virtually every business. Contact centers play an enormous…

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What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think

Posted on: February 18, 2021

When you begin to learn about chemistry in school, you start to hear about famous…

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What is CPaaS and What Does It Mean to Business?

Posted on: May 14, 2020

Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons.…

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Don’t Make Your Customers Repeat Themselves! The Art of Omnichannel Contact Center Solutions

Posted on: April 8, 2020

Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience.…

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3 Ways Business is Using AI Technology to Improve Customer Service

Posted on: August 8, 2019

It was about 4 years ago that I got my first Alexa device.  With it…

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