Tag: contact centers

Outsource the Hassle, Not the Control

Posted on: March 18, 2021

The customer experience (CX) is critical for virtually every business. Contact centers play an enormous…

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What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think

Posted on: February 18, 2021

When you begin to learn about chemistry in school, you start to hear about famous…

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Contact Center Software for a Better Customer Experience

Posted on: June 10, 2020

As contact centers have increasingly offered more channels to engage with customers and shifted to…

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Benefits of CCaaS

Posted on: January 15, 2020

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than…

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