Tag: cloud

Contact Center Software for a Better Customer Experience

Posted on: June 10, 2020

As contact centers have increasingly offered more channels to engage with customers and shifted to…

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How to work from Home & Manage a remote team

Posted on: March 17, 2020

This past week, despite a strong desire to stay the course, we elected to postpone…

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Benefits of CCaaS

Posted on: January 15, 2020

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than…

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