Microsoft Teams is Here… sort of – Here’s What You Need to Know

Microsoft Teams is Here… sort of – Here’s What You Need to Know

Posted on: September 10, 2020

Standardizing on Office 365 across an organization is an excellent way to optimize ROI. However, many companies are choosing to take things a step further by also leveraging Microsoft Teams as their comprehensive collaboration platform. Teams is a chat-based collaboration solution that includes document sharing, online meetings, and many more beneficial business communications features. These features are ideal for companies looking to communicate effectively, even with a growing remote workforce. In fact, today there are some 75 million daily active users of Microsoft Teams – up some 70% since the 2020 pandemic. There are also new capabilities making MS Teams more attractive than ever – added voice capabilities! This add-on functionality makes it possible to completely replace out-of-date legacy phone systems!

Not like flipping a switch

However, getting Microsoft Teams voice-enabled isn’t as easy as flipping a switch. It requires the right technical skills, diligent infrastructure planning, and the right Microsoft licensing. Not only that, but Microsoft Teams plus voice also leaves out many critical features and functionality companies require. For many organizations, the Microsoft Phone System and Calling Plans for Teams lack rich PBX feature sets and a global PSTN footprint with unlimited calling plans.

Considering MS teams + voice?

Before moving forward, consider things MS Teams is missing currently:

  • Advanced ACD and IVR
  • Hunt Groups
  • Customizable Auto-Attendant
  • Receptionist Console
  • Broad Support for Physical Desk phones (only supports proprietary phones)
  • Call Recording
  • Only a 99.9% SLA
  • Limited Analog Device Integration for support of paging.
  • Fax is not currently supported
  • Limited Reporting

What are my options?

So, how can companies experience the full benefit of Microsoft Teams without missing key functionality or adding deployment headaches? They should look for Direct Routing and UCaaS Integration Partners to support the migration and management of Voice for Microsoft Teams. Organizations should look for a partner that understands the features gap between today’s advanced UCaaS platforms and MS Teams Calling Plans. Also, keep in mind the solution providers are wide and varied, and the end-user experience will vary depending on the integration methodology. What are other key points to consider when looking for an MS Teams’ partner? Ask yourself these questions:

  • Do we need International Calling Plans?
  • What about our deployment options? Do we want an in-App experience? Or a browser extension-based integration?
  • Do we want other in-app integrations? (i.e., or other CRM applications?)
  • Do we want Contact Center features such as Advanced ACD, Recording, etc.?

A new way forward

Getting the most out of the Office 365 ecosystem, including MS Teams, is no easy task. At Light Networks, we have dedicated countless hours to vetting providers and documenting the differences between them to ensure your chosen solution matches your requirements. Do you have questions about how to select the right partner to make your migration a success? Do you want help finding the best UCaaS integration partner for your specific business requirements? Call or email us anytime! We’re ready to help you optimize your Microsoft environment and take the next step to voice-enable your Teams platform.

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