Category: Customer Experience
Contact Center Software for a Better Customer Experience
Posted on: June 10, 2020
As contact centers have increasingly offered more channels to engage with customers and shifted to…
Read More“What do your kids do while you’re on hold waiting for customer service during a pandemic?”
Posted on: March 23, 2020
Much like everyone else in America, my family and I have been getting used to…
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3 Ways Business is Using AI Technology to Improve Customer Service
Posted on: August 8, 2019
It was about 4 years ago that I got my first Alexa device. With it…
Read MoreRecent Posts
- Partner Spotlight – The Five9 Secrets to Giving Customers the Experiences They Expect
- Mastering the Knowledge of Business – Expand the Intelligence of Your Call Centers
- Outsource the Hassle, Not the Control
- Process This – Outsourcing Will Change The Way Your Business Succeeds
- What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think
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