Category: Customer Experience

Light Networks- Your future MSP!

Posted on: May 14, 2021

Let’s talk Managed Services, shall we? What does it entail, what might it include, and…

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Contact Center Software for a Better Customer Experience

Posted on: June 10, 2020

As contact centers have increasingly offered more channels to engage with customers and shifted to…

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“What do your kids do while you’re on hold waiting for customer service during a pandemic?”

Posted on: March 23, 2020

Much like everyone else in America, my family and I have been getting used to…

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3 Ways Business is Using AI Technology to Improve Customer Service

Posted on: August 8, 2019

It was about 4 years ago that I got my first Alexa device.  With it…

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