Category: Contact Centers

Partner Spotlight – The Five9 Secrets to Giving Customers the Experiences They Expect

Posted on: April 15, 2021

Customers are more demanding than ever before. One bad experience with your brand could send…

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Mastering the Knowledge of Business – Expand the Intelligence of Your Call Centers

Posted on: April 8, 2021

We all strive to keep up the hardworking and intelligent persona of our company’s team…

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What Do Alchemy and The Modern Contact Center Have in Common? More Than You Think

Posted on: February 18, 2021

When you begin to learn about chemistry in school, you start to hear about famous…

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Is Now the Time to Consider Outsourcing Your Contact Center?

Posted on: August 12, 2020

If you’re like a lot of companies, you may be considering outsourcing your contact center.…

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Contact Center Software for a Better Customer Experience

Posted on: June 10, 2020

As contact centers have increasingly offered more channels to engage with customers and shifted to…

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Don’t Make Your Customers Repeat Themselves! The Art of Omnichannel Contact Center Solutions

Posted on: April 8, 2020

Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience.…

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Benefits of CCaaS

Posted on: January 15, 2020

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than…

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Cloud Contact Center Challenges

Posted on: October 10, 2019

While the precise value of positive customer interaction may be difficult to quantify, most business…

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