Knowledge Articles

WHAT WE THINK MAKES SENSE

It’s Not All Roses with Collaboration Software

Posted on: March 11, 2020

When it comes to team collaboration tools in the workplace, efficiency is the name of…

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What’s Your Unified Communications Plan Missing?

Posted on: February 12, 2020

The term Unified Communications (UC) encompasses a large scope of solutions. From instant messaging platforms,…

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Benefits of CCaaS

Posted on: January 15, 2020

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than…

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The Future of Collaboration – What’s next?

Posted on: December 5, 2019

The past several years have seen an incredible evolution in the way businesses operate, including…

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UCaaS-Does One Size Fit All?

Posted on: November 7, 2019

Today, flexibility at work is one of the most important factors contributing to job satisfaction.…

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Cloud Contact Center Challenges

Posted on: October 10, 2019

While the precise value of positive customer interaction may be difficult to quantify, most business…

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Is it time to consider SD-WAN? This is how you know.

Posted on: September 11, 2019

No matter how an enterprise might feel about the cloud, it’s no longer possible to…

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3 Ways Business is Using AI Technology to Improve Customer Service

Posted on: August 8, 2019

It was about 4 years ago that I got my first Alexa device.  With it…

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Hosted PBX vs. SIP Trunking—Weighing Your VoIP Options

Posted on: July 9, 2019

SIP trunking or hosted PBX? That is the VoIP implementation debate. Both are viable approaches…

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