Knowledge Articles

WHAT WE THINK MAKES SENSE

Contract Negotiation 101: What you need to know during the COVID-19 pandemic

Posted on: April 15, 2020

Over recent weeks, many companies have scrambled to turn up communication and collaboration services to…

Read More

Don’t Make Your Customers Repeat Themselves! The Art of Omnichannel Contact Center Solutions

Posted on: April 8, 2020

Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience.…

Read More

“What do your kids do while you’re on hold waiting for customer service during a pandemic?”

Posted on: March 23, 2020

Much like everyone else in America, my family and I have been getting used to…

Read More

How to work from Home & Manage a remote team

Posted on: March 17, 2020

This past week, despite a strong desire to stay the course, we elected to postpone…

Read More

It’s Not All Roses with Collaboration Software

Posted on: March 11, 2020

When it comes to team collaboration tools in the workplace, efficiency is the name of…

Read More

What’s Your Unified Communications Plan Missing?

Posted on: February 12, 2020

The term Unified Communications (UC) encompasses a large scope of solutions. From instant messaging platforms,…

Read More

Benefits of CCaaS

Posted on: January 15, 2020

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than…

Read More

The Future of Collaboration – What’s next?

Posted on: December 5, 2019

The past several years have seen an incredible evolution in the way businesses operate, including…

Read More

UCaaS-Does One Size Fit All?

Posted on: November 7, 2019

Today, flexibility at work is one of the most important factors contributing to job satisfaction.…

Read More

Cloud Contact Center Challenges

Posted on: October 10, 2019

While the precise value of positive customer interaction may be difficult to quantify, most business…

Read More