Knowledge Articles

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Do You Miss Your White Board? We Have A Solution for You!

Posted on: October 14, 2020

Think back - way back thanks to COVID - to being in the office, grabbing…

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Microsoft Teams is Here… sort of – Here’s What You Need to Know

Posted on: September 10, 2020

Standardizing on Office 365 across an organization is an excellent way to optimize ROI. However,…

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Is Now the Time to Consider Outsourcing Your Contact Center?

Posted on: August 12, 2020

If you’re like a lot of companies, you may be considering outsourcing your contact center.…

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Why Wait? Start Enjoying 6 Business Benefits of Unified Communications & Collaboration Today

Posted on: July 8, 2020

Unified Communication (UC) has become a defacto standard for business communication because it allows companies…

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Contact Center Software for a Better Customer Experience

Posted on: June 10, 2020

As contact centers have increasingly offered more channels to engage with customers and shifted to…

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What is CPaaS and What Does It Mean to Business?

Posted on: May 14, 2020

Communications Platforms-as-a-Service (CPaaS) is an incredibly hot topic these days, and for very good reasons.…

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Contract Negotiation 101: What you need to know during the COVID-19 pandemic

Posted on: April 15, 2020

Over recent weeks, many companies have scrambled to turn up communication and collaboration services to…

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Don’t Make Your Customers Repeat Themselves! The Art of Omnichannel Contact Center Solutions

Posted on: April 8, 2020

Today, it’s not enough for contact centers to merely offer users a streamlined multi-channel experience.…

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“What do your kids do while you’re on hold waiting for customer service during a pandemic?”

Posted on: March 23, 2020

Much like everyone else in America, my family and I have been getting used to…

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How to work from Home & Manage a remote team

Posted on: March 17, 2020

This past week, despite a strong desire to stay the course, we elected to postpone…

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