Dolly Blog

Over recent weeks, many companies have scrambled to turn up communication and collaboration services to support Work From Home (WFH) mandates across the country. The COVID-19 pandemic caused panic, to say the least. We’re talking about more than just hoarding toilet paper. For businesses, the rush to deploy a remote workforce can result in the … Continued

Contact Center-as-a-Service (CCaaS) shifts the components of traditional contact centers to the cloud. Rather than a company procuring and operating the various features involved in a contact center – such as IVR; email, text, and chat capabilities, and automatic call distribution – they instead subscribe to a plan with their desired features from an outside … Continued